Visions Hair Studio and Barbershop Inc.

Effective Date: March 5, 2026
Website: https://visionshairstudio.ca/

1. Acceptance of Terms

By booking an appointment, using our services, visiting our premises, or accessing our website, you (“Client,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our services.

2. Business Information

Visions Hair Studio and Barbershop Inc.
Address: 14 Garrard Road, Whitby, Ontario
Phone: (905) 556-1231
Email: [email protected]
Website: https://visionshairstudio.ca/
Hours of Operation: Tuesday – Saturday, 9:00 AM – 7:00 PM

3. Services Offered

We provide professional hair and grooming services including:

  • Haircuts and styling
  • Hair colouring and chemical treatments
  • Perms and texture services
  • Beard trimming and grooming
  • Hot towel shaves
  • Children’s haircuts
  • Retail hair care and styling products
  • Gift certificates and loyalty programs

4. SMS Text Messaging Services

4.1 Description of SMS Use Cases

By providing your mobile phone number, you consent to receive SMS text messages from Visions Hair Studio and Barbershop Inc. for the following purposes:

Service-Related Messages:

  • Appointment confirmations and reminders
  • Appointment cancellation or rescheduling notifications
  • Service completion notifications
  • Wait time updates and scheduling changes
  • Important service-related announcements

Promotional Messages:

  • Special offers and discount notifications
  • New service announcements
  • Seasonal promotions and events
  • Loyalty program updates and rewards
  • Product recommendations and sales

4.2 Message Frequency

  • Service-related messages: Sent as needed based on your appointments
  • Promotional messages: Maximum of 4 messages per month
  • Message frequency may vary based on your service usage and preferences

4.3 Opt-Out Instructions

You can stop receiving SMS messages at any time by using any of the following methods:

Text Message Opt-Out:

  • Reply STOP to any SMS message from us

Other Opt-Out Methods:

  • Call us at (905) 556-1231 and request SMS opt-out
  • Email us at [email protected] with “SMS OPT-OUT” in the subject line
  • Visit us in person at 14 Garrard Road, Whitby, Ontario
  • Update your preferences during your next appointment

Important Notes:

  • After opting out, you will receive one final confirmation message
  • Opting out of promotional messages will not affect appointment-related notifications
  • To opt out of ALL messages including appointment reminders, specifically request “COMPLETE SMS OPT-OUT”

4.4 Opt-In to Resume Messages

If you opt out and later wish to resume SMS messages:

  • Text START or YES to our SMS number
  • Call (905) 556-1231 to re-enable SMS services
  • Update your preferences during your next visit

4.5 Customer Support Contact

For SMS-related questions, technical issues, or support:

Primary Contact:

  • Phone: (905) 556-1231
  • Email: [email protected]
  • In-Person: 14 Garrard Road, Whitby, Ontario
  • Hours: Tuesday – Saturday, 9:00 AM – 7:00 PM

For Immediate SMS Issues:

  • Reply HELP to any of our SMS messages for automated assistance
  • Reply INFO for service information

4.6 Message & Data Rate Disclosure

IMPORTANT: Message and data rates may apply for SMS messages sent to and from your mobile device. These charges are determined by your mobile carrier and are not controlled by Visions Hair Studio and Barbershop Inc.

  • Standard messaging rates apply as per your mobile carrier plan
  • Data usage charges may apply for receiving messages
  • International messaging rates may apply if you are traveling
  • Check with your mobile carrier for specific rate information
  • We are not responsible for any charges incurred

4.7 Carrier Liability Disclaimer

Carrier Limitations:

  • SMS delivery is dependent on your mobile carrier’s network
  • We are not responsible for delayed, failed, or undelivered messages
  • Message delivery may be affected by network congestion, technical issues, or carrier limitations
  • Some carriers may block promotional messages or filter content

Supported Carriers: Our SMS service works with most major Canadian carriers including but not limited to Bell, Rogers, Telus, Freedom Mobile, and their subsidiaries. If you experience delivery issues, please contact us.

Technical Limitations:

  • Messages may be delivered out of order
  • Message content may be truncated by some carriers
  • Delivery confirmation is not guaranteed
  • We cannot guarantee message delivery timing

4.8 Age Restriction (18+)

SMS services are only available to individuals 18 years of age or older.

  • You must be at least 18 years old to consent to receive SMS messages
  • If you are under 18, a parent or guardian must provide consent
  • By providing your mobile number, you confirm you are 18+ or have parental consent
  • Parents/guardians are responsible for any charges incurred by minors using their devices

Parental Consent for Minors:

  • Parents/guardians may provide consent for minors to receive appointment-related SMS
  • Promotional messages require explicit parental consent
  • Parents can opt out on behalf of minors at any time

5. Privacy Policy

Your personal information, including mobile phone numbers and SMS preferences, is governed by our Privacy Policy. Please review our complete Privacy Policy at:

https://visionshairstudio.ca/privacy-policy/

The Privacy Policy is incorporated into these Terms by reference and explains how we collect, use, store, and protect your personal information.

6. Booking and Appointments

6.1 Booking Methods

Appointments can be made through:

6.2 Advance Booking

  • Appointments can be booked up to 3 hours before the desired service time
  • Same-day appointments are subject to availability
  • We recommend booking in advance to secure your preferred time and stylist

6.3 Appointment Confirmation

  • All appointments are subject to confirmation by our staff
  • You will receive confirmation via your preferred contact method (SMS, email, or phone)
  • Please arrive on time for your scheduled appointment

7. Cancellation and Rescheduling Policy

7.1 Cancellation Notice

  • 24 hours notice required for all cancellations
  • Cancellations made with less than 24 hours notice are subject to a cancellation fee
  • Cancellation fees will be determined based on the service booked and communicated at time of booking

7.2 No-Show Policy

  • Failure to appear for a scheduled appointment without prior notice constitutes a no-show
  • No-show appointments may result in cancellation fees and may affect future booking privileges

7.3 Rescheduling

  • Appointments may be rescheduled with appropriate notice
  • Rescheduling requests are subject to availability
  • Multiple rescheduling requests may result in booking restrictions

8. Pricing and Payment

8.1 Pricing Structure

  • All pricing is based on individual consultations with our stylists
  • Prices may vary depending on hair length, texture, condition, and service complexity
  • Final pricing will be discussed and agreed upon before service begins
  • Prices are subject to change without notice

8.2 Payment Terms

  • Payment is due immediately following service completion
  • We accept the following payment methods:
    • Cash
    • Credit cards (Visa, MasterCard, American Express)
    • Debit cards
  • Gratuities are appreciated but not mandatory

8.3 Gift Certificates

  • Gift certificates are available for purchase in-store or online
  • Gift certificates are non-refundable but may be transferred
  • Gift certificates do not expire but are subject to current pricing at time of use
  • Lost or stolen gift certificates cannot be replaced

8.4 Loyalty Programs

  • Loyalty program benefits and terms are subject to change
  • Points or rewards earned through loyalty programs have no cash value
  • Loyalty program participation is voluntary and may be discontinued at any time

9. Services for Minors

9.1 Parental Consent

  • Children under 18 years of age require parental or guardian consent for all services
  • A parent or guardian must be present during the service or provide written consent
  • Parents/guardians are responsible for their child’s behavior during the appointment

9.2 Service Limitations

  • Certain chemical services may have age restrictions for safety reasons
  • Our stylists reserve the right to refuse services deemed inappropriate for minors

10. Health and Safety

10.1 Client Health Disclosure

  • Clients must disclose any allergies, sensitivities, or medical conditions that may affect services
  • Clients with scalp conditions, recent chemical treatments, or medications affecting hair/skin must inform their stylist
  • Failure to disclose relevant health information may result in service refusal or adverse reactions

10.2 Patch Testing

  • Patch testing may be required for certain chemical services
  • Clients may be asked to return for patch testing 24-48 hours before chemical treatments
  • Refusal to patch test may result in service denial

10.3 Sanitation and Hygiene

  • We maintain strict sanitation standards in accordance with health regulations
  • All tools and equipment are properly sanitized between clients
  • Single-use items are disposed of after each client

11. Client Responsibilities

11.1 Accurate Information

  • Provide accurate contact information and service history
  • Inform stylists of any previous chemical treatments, allergies, or concerns
  • Update contact information for appointment confirmations

11.2 Hair Condition

  • Arrive with clean, dry hair unless otherwise instructed
  • Inform stylist of any recent treatments or products used
  • Follow pre-service instructions provided by your stylist

12. Liability and Disclaimers

12.1 Service Results

  • Hair and beauty services involve inherent risks
  • Results may vary based on individual hair type, condition, and maintenance
  • We cannot guarantee specific outcomes or satisfaction with subjective preferences
  • Color results may vary due to natural hair color, previous treatments, and hair porosity

12.2 Limitation of Liability

  • Our liability is limited to the cost of the service provided
  • We are not responsible for indirect, incidental, or consequential damages
  • Clients assume responsibility for following aftercare instructions

12.3 Product Allergies

  • Clients are responsible for disclosing known allergies or sensitivities
  • We recommend patch testing for clients with sensitive skin or known allergies
  • We are not liable for allergic reactions when proper disclosure was not made

13. Photography and Social Media

13.1 Consent Policy

  • Our image consultants may request permission to photograph your hair/styling results
  • Verbal consent will be obtained at the time of your appointment
  • Photos may be used for:
    • Social media marketing (Instagram, Facebook, etc.)
    • Website portfolio
    • Print marketing materials
    • Professional portfolio development

13.2 Right to Refuse

  • Clients have the absolute right to refuse photography
  • Refusal to allow photography will not affect service quality or availability
  • Consent can be withdrawn at any time, even after photos are taken

13.3 Usage Rights

  • By providing consent, you grant us non-exclusive rights to use your image
  • We will not sell or license your image to third parties
  • Images will be used professionally and respectfully

14. Retail Products

14.1 Product Sales

  • We offer professional hair care and styling products for retail purchase
  • All product sales are final unless products are defective
  • We provide product recommendations but cannot guarantee results
  • Product returns are accepted only for unopened, unused products with receipt

14.2 Product Advice

  • Our stylists provide product recommendations based on professional expertise
  • Individual results may vary based on hair type and usage
  • Follow manufacturer instructions for best results

15. Refund and Satisfaction Policy

15.1 Service Satisfaction

  • We strive for complete client satisfaction
  • If you are unsatisfied with your service, please speak with management immediately
  • Corrective services may be offered at our discretion within 7 days of original service
  • Refunds are rare and handled on a case-by-case basis

15.2 No Refund Situations

  • Services completed according to client specifications
  • Client dissatisfaction due to unrealistic expectations
  • Natural settling of chemical services (color fading, curl relaxation)
  • Damage due to client’s failure to follow aftercare instructions

16. Prohibited Conduct

Clients agree not to:

  • Engage in disruptive, abusive, or inappropriate behavior
  • Use tobacco, alcohol, or controlled substances on premises
  • Bring outside food or beverages without permission
  • Interfere with other clients’ services or enjoyment
  • Damage salon property or equipment

Violation of these terms may result in immediate service termination and premises removal.

17. Modifications to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with the effective date. Continued use of our services constitutes acceptance of modified Terms.

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

19. Governing Law

These Terms are governed by the laws of Ontario, Canada. Any disputes will be resolved in the courts of Ontario.

20. Contact Information

For questions regarding these Terms of Service, please contact us:

Visions Hair Studio and Barbershop Inc.
14 Garrard Road, Whitby, Ontario
Phone: (905) 556-1231
Email: [email protected]
Website: https://visionshairstudio.ca/
Privacy Policy: https://visionshairstudio.ca/privacy-policy/

Last Updated: March 5, 2026

By booking an appointment or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.